Crafting effective customer experience

Refactored is a full-service digital agency that helps brands navigate the complexities of modern marketing by aligning people, process, and technology – generating the results that matter to your business. We apply customized, repeatable processes to help organizations engage their customers with highly relevant and effective online and offline experiences.

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What we do for you

We relay your core value in a compelling, honest way that connects with impact to your customers and prospects.

Enable strategic marketing

Marketing shares responsibility for revenue growth and we help you prioritize your goals, understand market conditions, and define the right strategies for you to achieve success.

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Generate demand

Leads are the lifeblood of every organization. That’s why we help you identify the ideal ones, nurture them through the funnel and give them reasons to become customers for life.

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Engage customers/audiences

Passive audiences are a thing of the past. We create customized experiences that deliver the right message at the right time—hitting your customers right where they are.

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Make Your Case for a Marketing Evolution

Need to change your marketing approach to improve results and sales? Get real-world examples of dramatic results—and actionable tips and resources to kick off your changes—in Refactored’s eBook Empower Your Marketing Evolution.

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Latest News & Views

Demand Gen and ABM: Foundational Concepts for Delivering Marketing ROI

Published on April 18, 2019

At his recent BMA workshop, customer experience strategist Carlos Hidalgo walked participants through a process of rethinking how we connect our marketing messages to our target audiences—and how we connect those efforts to revenue.

5 Things Your Free CMS Can’t Do

Published on April 10, 2019

When choosing a digital content management system, consider carefully what your site visitors and users really need. Missing capabilities can quickly increase your costs as you struggle to fit all the pieces together.

Coordinating sponsor of the Kentico Rocky Mountain User Group

The Kentico Rocky Mountain Users Group is jointly supported by it's members, Kentico, and Refactored. Each quarter we bring together local Kentico experts, newbies, and everyone in-between to discuss their business successes, challenges, and share how they are leveraging Kentico to move organizations forward. We hope to grow this group into one of the largest user groups in the country. We invite anyone interested in helping make this vision a reality to reach out to us for more information. Visit the Kentico Rocky Mountain User Group website